Last Updated: 26-Oct-2025

Welcome to Happiwag! At Happiwag Group (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you use our mobile, tablet or desktop application (together the “App”) and related services (the “Service”).

If you have any questions about this Privacy Policy or our data practices, please contact us at [insert email/address].

1. Scope and Applicability

• This Privacy Policy applies to the personal data of:
• Users of our App (pet-owners or pet-parents)
• Service providers listed on our platform (pet groomers, veterinary clinics, dog-walkers, trainers)
• Pet-product sellers (Vendors)
• It covers data that we collect in connection with the Service, whether collected online, via the App, or collected offline and subsequently digitised.
• If you reside in the European Economic Area (EEA), or otherwise fall under the GDPR, this policy also addresses your rights under GDPR.
• If you reside in India and we process your personal data within India (or offer services to you), this policy also reflects the obligations under the Digital Personal Data Protection Act 2023 (DPDP Act).

2. Definitions

• Personal Data means any data about an individual who is identifiable by or in relation to such data.
• Processing means any operation performed on personal data, including collection, storage, use, transmission, deletion.
• You / Your refers to the user, vendor, or service provider whose personal data we process.

3. What Personal Data We Collect

a) Data you provide when you register or use the Service

• Name, email address, mobile number, postal and shipping address, billing/payment information.
• Pet information such as name, breed, age, and medical history (if voluntarily provided).
• Vendor information: business name, address, contact person, licence or credentials, bank/payment details.
• Account credentials: username, password (hashed), and optional profile photo.

b) Data collected automatically when you use the App

• Device and usage data: device type, operating system, unique identifiers, IP address, timestamps, crash logs, app version, usage analytics.
• Location data (if permitted) for location-based services such as dog-walker booking or delivery.
• Cookies and similar technologies for analytics and marketing.

c) Data from third parties or public sources

• Information from third-party providers such as payment gateways, analytics, or social login providers.
• Publicly available data (e.g., vendor directories).
• Aggregated or anonymised datasets combined with our own records.

4. Purposes of Processing and Legal Bases

• Provide the Service: matching users with vendors, enabling bookings, payments, and deliveries.
• Communicate with you: notifications, customer support, and updates.
• Improve the Service: analytics, research, and bug fixing.
• Send marketing or promotional content (with your consent).
• Comply with legal and regulatory obligations.
• Ensure safety and security of users, pets, and vendors.

Legal Bases (GDPR) / Lawful Purpose (DPDP):

• Explicit consent (for marketing, tracking, etc.)
• Performance of contract (to deliver the Service)
• Legitimate interest / Specified purpose (for analytics, fraud prevention, and service improvement)
• Compliance with legal obligations

5. Sharing and Disclosure of Your Data

• Third-party service providers – payment gateways, logistics, cloud hosting, analytics providers.
• Vendors and service providers – limited data required for bookings and deliveries.
• Regulatory or law-enforcement authorities – when required by law.
• Business transfers – if Happiwag Group undergoes a merger, acquisition, or sale.
• Marketing partners – only with your explicit consent.
• Cross-border transfers – where necessary, with proper safeguards such as Standard Contractual Clauses.

6. Data Retention

• We retain your personal data only as long as necessary for the purposes stated above.
• Once the purpose is fulfilled or consent is withdrawn, we securely delete or anonymise your data.
• Certain information (such as payment or tax data) may be retained longer if required by law.

7. Your Rights

• Access and receive a copy of your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion (“right to be forgotten”) where lawful.
• Withdraw consent at any time.
• Request data portability (GDPR).
• Object to or restrict processing in certain cases.
• File a complaint with a supervisory authority or the DPDP Act authority in India.

8. Security

• We use encryption, access controls, and secure servers to protect your personal data.
• We conduct regular audits and staff training to maintain security standards.
• In case of a breach, we will notify relevant authorities and affected users as required by law.

9. Cookies and Similar Technologies

• We use cookies, SDKs, and tracking technologies for analytics, preferences, and marketing.
• You can manage or disable cookies in your browser or device settings.
• Disabling cookies may limit certain App functions.

10. Location and Geolocation Services

• If you enable location services, we may collect GPS or network-based location data to support features like nearby service discovery or delivery.
• You can disable location access anytime in your device settings.

11. Children’s Data

• The Service is intended for users aged 18 and above.
• We do not knowingly collect data from minors.
• If you believe a minor has provided data, contact us for prompt deletion.

12. International Data Transfers

• If we transfer data outside your country, we ensure it is done under adequate protection measures such as Standard Contractual Clauses or recognised adequacy decisions.
• Transfers from India will comply with the DPDP Act’s cross-border data transfer provisions.

13. Changes to this Policy

• We may update this Privacy Policy periodically.
• Updates will be posted on the App or website with the revised ‘Last Updated’ date.
• Continued use of the Service after updates constitutes acceptance of the new policy.

14. Contact and Grievance Redressal

If you have questions or complaints regarding this Privacy Policy, please contact:

Happiwag Group

[Insert Company Address]

Email: [Insert Email Address]

Phone: [Insert Phone Number]

For residents of India, under the DPDP Act, you may also contact the designated Grievance Officer. We will respond to your complaint within the statutory timeframe.

Thank You

Thank you for trusting Happiwag Group with your personal data. We are committed to providing a secure, transparent, and privacy-respecting experience for every pet owner, service provider, and partner.