Last Updated:  26-Oct-2025

Welcome to Happiwag, a digital platform operated by Happiwag Group (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our mobile, tablet, and desktop application (the “App”), our website, and related services (collectively, the “Service”). By accessing or using the Service, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

1. Definitions

• “User” means any person who accesses or uses the Happiwag App or website.
• “Vendor” means any individual or business entity that lists, offers, or provides pet-related services or products on Happiwag.
• “Service” refers to all features, content, applications, and services provided by Happiwag Group.
• “Content” includes text, images, video, data, and any other material posted or made available through the Service.

2. Acceptance of Terms

By registering for, accessing, or using the Service, you agree to these Terms, our Privacy Policy, and any other policies referenced herein. We reserve the right to modify or update these Terms at any time. Continued use after changes constitutes acceptance of the new Terms.

3. Eligibility

You must be at least 18 years of age to use Happiwag. By using the Service, you represent that you are of legal age and have the capacity to enter into a binding agreement.

4. User Accounts

To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

5. Services Provided

• Connecting Users with pet-related service providers such as groomers, veterinarians, trainers, and walkers.
• Providing a marketplace for pet-related products including Happiwag-branded merchandise and third-party goods.
• Facilitating bookings, payments, and communications between Users and Vendors.

6. Vendor Obligations

• Vendors must provide accurate descriptions, pricing, and availability of services or products.
• Vendors are responsible for complying with applicable local laws, permits, and certifications.
• Vendors agree not to engage in misleading, fraudulent, or unethical behavior on the platform.

7. Payments and Fees

Payments for services or products may be processed through third-party payment gateways. Happiwag Group is not responsible for any errors, delays, or losses resulting from third-party payment processors. We reserve the right to charge service fees or commissions for facilitating transactions.

8. Cancellation, Refund, and Rescheduling Policy

Users may cancel or reschedule bookings as per the applicable cancellation policy displayed during booking. Refunds are subject to the specific Vendor’s policy and applicable law.

9. Intellectual Property Rights

All intellectual property rights in the App, website, and Service (including trademarks, designs, software, and content) are owned by Happiwag Group or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our prior written consent.

10. Prohibited Conduct

• Using the Service for unlawful or fraudulent purposes.
• Posting or transmitting offensive, misleading, or defamatory content.
• Attempting to gain unauthorized access to our systems or other users’ accounts.

11. Limitation of Liability

Happiwag Group provides an aggregation platform and does not directly offer veterinary or pet care services. We are not liable for any injury, loss, or damages resulting from services rendered by third-party vendors. To the maximum extent permitted by law, our liability shall not exceed the amount paid by you for the relevant service or product.

12. Indemnification

You agree to indemnify and hold harmless Happiwag Group, its directors, officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your use of the Service or violation of these Terms.

13. Termination

We may suspend or terminate your access to the Service at any time without notice if you breach these Terms or engage in fraudulent activity.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City], India.

15. Contact Information

If you have any questions about these Terms, please contact us at:

Happiwag Group
Email: support@happiwag.com
Phone: [Insert Number]
Address: [Insert Address]